Refund Policy

Policy Scope

This Refund Policy is formulated for all return and refund application scenarios of commodities on hulkenus.com, standardizing the return qualification, application procedures, refund cycle and processing standards. This policy is applicable to all users who purchase foldable rolling tote bags and travel storage supplies on the platform, protecting the legitimate shopping rights and interests of global customers.

Return & Refund Qualification

All products sold on hulkenus.com support a 60-day free return and refund service window. Within 60 days after users receive the ordered goods, if the products have quality defects, inconsistent product descriptions, damaged packaging or do not meet personal use expectations, users can initiate formal return and refund applications. All returned products must be kept unused, unmodified, complete with original packaging and accessories, without man-made damage.
The platform provides full free return services for all eligible return orders on hulkenus.com. Users do not need to bear return shipping fees, packaging fees and any other handling costs, realizing zero-cost return and refund, and maximizing user shopping protection.

Refund Processing Cycle

After the returned goods are received, inspected and confirmed to meet the return standards by the hulkenus.com warehouse team, the platform will immediately start the formal refund procedure. All refund funds will be fully processed and returned to the user's original payment account within 5 to 10 working days. The slight difference in fund arrival time is affected by the internal processing efficiency of the user's payment institution, and the platform will strictly complete all refund processing work within the specified time limit.

Special Refund Rules

For partial return applications of combined orders and discounted preferential orders on hulkenus.com, the refund amount will be calculated according to the actual effective payment amount of the returned commodities. Users can actively cancel return applications before the goods are returned without any penalty. For refund disputes, special after-sales problems and personalized service demands, users can send emails via info@hulkenus.com to apply for professional manual coordination and solution.